Jetdocs Privacy Policy

Posted as of: May 31, 2020

Last Update: January 2024

Jetdocs Data Processor Privacy Notice

Please carefully review the following Privacy Notice to understand how Jetdocs, acting as a data processor, collects and processes information, and when it might be disclosed.

In this Privacy Notice, “Jetdocs” refers to our website, application, and the products and services provided through them. References to “we,” “us,” or “our” pertain to Jetdocs. The term “personal information” encompasses “personal health information.”

By using our website and services, you consent to the collection of personal data in accordance with this policy and the laws. We ensure that the collection and processing of personal data comply with relevant privacy regulations. If you have questions or concerns about the data we process and its use, kindly reach out to Jetdocs by contacting privacy@jetdocs.io

Data Processor Role

Jetdocs operates as a data processor for most data entered into our systems, Jetdocs works on behalf of our business customers who function as data controllers. Nevertheless, we also gather specific information directly from users to fulfill contractual agreements and obligations where we act as both data controller and processor. 

We may enlist third-party sub-processors (as detailed below) to support our operations. For inquiries about your personal data processing, please contact us via the contact details in this notice.

Types of Data Collected

Jetdocs limits the collection of personal data to the information essential for service provision and meeting business needs. We adhere to data minimization principles, collecting and processing only the necessary personal data.

In the case where Jetdocs directly collects personal data, we aim to be transparent about the reasons and utilization. Our applications and supporting systems gather the following personal data: cookies, usage data, email address, first name, last name, phone number, job role title and company name. Our applications may also obtain personal data that users voluntarily provide or gather usage data while interacting with the website and applications.

Furthermore, cookies and tracking technologies could be employed on the Jetdocs website and supporting applications to enhance user experience and functionalities. Please refer to the Cookie Policy below for more details.

Data collected by our customers who utilize our platform are considered the data controllers.  We will work with our customers to the best of our ability to ensure all privacy rights and other legal obligations are adhered to. 

Data Safeguards

Jetdocs prioritizes the security of your personal data. We implement robust technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction.

Jetdocs uses encryption methods to safeguard data during transmission and storage. Access control is limited to authorized personnel on a need-to-know basis. While we strive for data security, no method is 100% foolproof. If you’re concerned about data security, please reach out to us using the contact details in this notice.

Data Processing Methods

We process personal data using computers and technology according to organizational policies. Jetdocs employees and external parties like technical service providers might access all data as data processors or sub-processors.

Legal Basis of Processing

Personal data is processed in a fair, transparent, and accountable manner. The six legal bases of processing are as follows:

  • Consent: The data subject (individual) gives explicit and informed consent for their data to be processed for specific purposes. Consent should be freely given, specific, informed, and unambiguous.
  • Contractual Necessity: Processing is necessary for the performance of a contract to which the data subject is a party or for taking steps at the data subject’s request before entering into a contract.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which the data controller is subject. 
  • Legitimate Interests: Processing is necessary for the legitimate interests pursued by the data controller or a third party, except where those interests are overridden by the data subject’s fundamental rights and freedoms.

Data Location

Data is primarily processed in data centers located in the United States. Some data might be processed in the US or the EU by third-party sub-processors. Data transfers could involve sending data to other jurisdictions.

Data Retention

Personal data collected by Jetdocs is retained as needed for business use purposes or as permitted/required by law. Customer data retained within the platform is retained in accordance with contractual requirements. Data is stored in data centers that perform daily backups with a 7 day rotation. 

Processing Purposes

Jetdocs processes personal data for:

  • Service provision (Jetdocs core services)
  • Analytics 
  • User database management
  • Contact management 
  • Payment processing
  • Hosting and Infrastructure
  • Live chat interaction
  • User communication
  • Remarketing 
  • Data processing 

Sharing

We involve third-party processors and services, like:

  • Amazon (cloud service)
  • Microsoft (cloud service)
  • Google Suite (email provider)
  • Stripe (payment processing)
  • Vault (payment processing)
  • Mixpanel (analytics) 
  • Sentry (monitoring platform)
  • Customer.io (marketing emails)
  • HubSpot (CRM)
  • Segment (customer data platform)
  • Crisp (customer chat)
  • Calendly (meeting software)

Cookie Policy

Jetdocs uses cookies for enhanced user experience and specific functionalities. Refer to the Cookie Policy for details.

User Rights

Users have the following rights regarding personal data processed:

  • Right to Withdraw Consent: Users have the right to withdraw their consent to the processing of their personal data at any time.
  • Right to Object: Users can object to the processing of their personal data based on legitimate interests or for direct marketing purposes.
  • Right of Access: Users can request access to their personal data and obtain information about the processing activities.
  • Right to Rectification: Users can request the correction or update of inaccurate or incomplete personal data.
  • Right to Restrict Processing: Users have the right to restrict the processing of their personal data under certain circumstances.
  • Right to Erasure: Users can request the erasure of their personal data, subject to legal obligations or overriding legitimate grounds.
  • Right to Data Portability: Users can request to receive their personal data in a structured, commonly used, and machine-readable format, and transmit it to another data controller.
  • Right to Lodge a Complaint: Users have the right to lodge a complaint with a data protection authority regarding the processing of their personal data.

Jetdocs is considered a processor of the data stored on the platform. To exercise these rights or obtain further information in the case of data stored on the platform, please contact your service provider and we will work with your service provider to the best of our ability to ensure all privacy rights and other legal obligations are adhered to. 

If you have further concerns or questions please contact us at privacy@jetdocs.io

Concerns, Changes, and Contact

Jetdocs may update this privacy notice to reflect changes in our data practices or legal requirements. We will provide notice of any material changes by posting the updated notice on our website or through other appropriate means. Changes will be communicated on our website. 

For all concerns pertaining to privacy or questions about the privacy practice of Jetdocs contact us at: 

Contact Information:

Jetdocs Inc.

Privacy Officer: Andrew Dolinski Email: privacy[at]jetdocs.io

Phone: 647 360 847[five]