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Meet Gerald. Your one-bot solution.Internal ticketing infrastructure to power your operations—from first ticket to your millionth.
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Boundless powers immigration with Jetdocs.
Replaced
JIRA, Spreadsheets, Endless Emails
Powering
Back-office services for Boundless
Products used
Multi-department workflows, External Portal
“When we came across Jetdocs I just had this eureka moment. This is exactly what we're looking for because it's simple, it's approachable, it's customizable and it doesn't have a big overhead.”
Platform
Contextual ticketing gets your data to the right team
Build cross-functional approval chains, automate routing with bot steps, enforce SLAs, and keep your employees and agents on the same page.
One engine. Infinite workflows.
Jetdocs provides the core ticketing infrastructure that organizations customize for their exact needs. Design flows that map to how your teams actually work.
Explore the platformAI-Powered Steps
Build intelligent automation directly into your ticket workflows. Triage, enrich, and route with AI agents.
Powerful Integrations
Connect Jetdocs to your external systems with webhooks, APIs, and dynamic fields.
Capabilities
Built for precision. Designed for scale.
Every feature is engineered to handle the complexity of real organizations with the simplicity your teams expect.
Cross-functional Workflows
Design ticket flows that span departments with approval chains, conditional routing, and escalation paths.
Bot & Agent Steps
Build AI agent steps directly into your ticket workflows. Automate triage, enrich data, and accelerate resolution.
Integrations & API
Connect external systems with webhooks, the Jetdocs API, and dynamic fields that keep tickets in sync with your source of truth.
Teams & Slack Native
Deep integrations with Microsoft Teams and Slack. Create, update, and resolve tickets without leaving your tools.
Role-based Access
Granular permissions ensure the right people see the right tickets. Control visibility down to the field level.
Automation Engine
Auto-assign, auto-escalate, and auto-notify based on rules you define. Eliminate bottlenecks and enforce SLAs.
Unified Operations
Everyone on the same page
Employees, agents, and bots — all working from the same system. No silos. No context switching. No tickets falling through the cracks.
Employees
Submit and track requests through familiar tools like Teams and Slack
Management
Process tickets with full context, audit trails, and SLA enforcement
Bots / Agents
AI-powered steps that triage, enrich, and route tickets automatically
Verticals
One platform.
Purpose-built for your industry.
The horizontal ticketing layer that verticalizes into industry-specific solutions. Same powerful engine, tailored to your domain.
Featured vertical
Verticalized industries run on Jetdocs. Meet Gerald.
Gerald is the government-specific product built on Jetdocs infrastructure. 311 systems, permit tracking, constituent services — all powered by the same engine.
Connect Gerald and Copilot with Jetdocs via MCP, alongside any industry-specific MCP servers. One bot for every internal user — powered by your entire operational stack.
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Trust & Security
Enterprise-grade. SOC 2 Type II.
From Fortune 500 to government — built with the security and compliance standards your organization demands.
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Dedicated Support
Priority access to our team for onboarding, configuration, and ongoing help.
Dedicated Training
Custom training sessions tailored to your team's workflows and use cases.
Multi-access Workspaces
Isolate departments, control permissions, and manage access at scale.
Ready to transform
your operations?
See how Jetdocs can streamline your ticketing workflows and give your team the infrastructure they deserve.