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Jetdocs vs. Zendesk

Looking for a Zendesk Alternative? We do Internal Ticketing Better than Zendesk

Primarily focused on external ticketing, Zendesk is a hassle to set up for internal ticketing. Long implementation cycles and expensive engineering talent is required to configure – it’s not meant for internal ticketing from day one. Good news, Jetdocs was built for this.

Jetdocs gives us visibility for all decision makers and accountability for the people who take responsibility and need to take action

BOUNDLESS IMMIGRATION

Erik F.Director of Strategy

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A proper integration to Slack and Microsoft Teams.

Jetdocs has built a proper integration with Microsoft Teams & Slack. Unlike most of other providers who make you remember a million shortcodes to work easily with these platforms, our integration is simple & intuitive – so you don’t have to remember codes!

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Powerful SLAs and reporting built for Internal Ticketing.

Jetdocs allows you to assign tickets, set SLAs, and setup various workflows and busines processes. With built-in reporting and analytics capabilities, you can get a clear picture of how your team is performing and identify areas for improvement.

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No code approval processes like never before.

With Jetdocs, creating processes is easy and no coding skills are required. With over 80 templates to help you get started, our platform is flexible and powerful enough to accommodate a wide variety of use cases that empower your organization. 

How do we stack up?

jetdocs
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✅ Built for internal ticketing & communication, all features centered towards internal ticketing. ❌ Primarily built for external ticketing and feature set revolve around external use cases.
✅ Extremely easy to setup and even someone with 0 experience can work with the platform. ❌ Massive overhead involved to set it up for the first time and to teach teams all the short codes and features.
✅ Direct integrations to teams and slack, not just shortcodes but the entire interface. ❌ Integrations to teams and slack involve shortcodes, unnecessary approval steps and not user friendly.
✅ Workflow automations are easy and anyone can build them. ❌ Building workflows & processes is time consuming and require dedicated IT personnel to do it properly.
✅ Price per agent is competitive and fractions of what Zendesk costs. ❌ Price per agent is industry high for something that is not even built for internal ticketing.
✅ All essential features are built in and third parties not required to use the app to full potential. ❌ Third party providers (costs extra) required for basic ticketing features like round robin and more!
✅ Very generous free plan for some teams with not much requirements. ❌ No free plans regardless of team size.

Say goodbye to Zendesk. Welcome to Jetdocs.

Zendesk for Internal Ticketing 😟

Our customers are happy. Your employees will be too.

When we came across Jetdocs I just had this eureka moment. This is exactly what we’re looking for because it’s simple, it’s approachable, it’s customizable and it doesn’t have a big overhead.

4.9/5

Powerful help desk and service catalog functionality, fully integrated.