Press Room

Jetdocs Announces Collaboration with Microsoft Teams

Jetdocs integrates with Teams to help organizations create integrated ticketing workflows that increase response times through standardized processes and collaboration.

Jetdocs, a leading solution focused on ticketing, collaboration and workflows announced today it has developed a seamless integration with Microsoft Teams. This enables users to fully embody a first-class web-application experience with the benefits of collaboration inside of Microsoft Teams. 

Teams users will, for the first time be able to unify internal ticketing, service catalog and helpdesk functionality that is powered by the Jetdocs Catalog Builder. With reporting and analytics built into Teams, organizations can decrease resolution times while increasing productivity and accountability. Jetdocs allows organizations to create one central location to handle their tickets, requests and approvals.

Erik Finch, Director of Strategy at Boundless Immigration phrased it as “when we came across Jetdocs I just had this eureka moment. This is exactly what we’re looking for because it’s simple, it’s approachable, it’s customizable and it doesn’t have a big overhead.”. 

With it’s flexible configuration Jetdocs is used by companies across the world, from high-tech manufacturing to IT solution providers. No-code combined with collaborative workflows have allowed Jetdocs to create a solution in Teams that can be set up in minutes while providing incredible impact to productivity — a plastics manufacturer and customer of Jetdocs reported a 50% improvement in resolution times across multiple departments.

“Through Microsoft AppSource, customers around the world can easily find tailored line-of-business partner solutions that work with the products they already use,” said Toby Bowers, General Manager, Business Applications Group, Microsoft Corp.

To get started using Jetdocs on Teams, click here.

 

About Jetdocs

Jetdocs is a collaborative ticketing solution that helps organizations achieve productivity and increase utilization through workflows and standardized processes. With our no-code builder, any employee in an organization is empowered to create efficiencies that mimic how their business should operate. Jetdocs is proud to partner with leading companies on every continent including Fortune 500, midmarket, scaling SMBs and leading non-profits.