Jetdocs vs. Forms

Using forms for internal ticketing? You'll get a lot more out of Jetdocs.

Forms are good for one off responses or direct data entry, but they are not made for ticketing. Having SLAs, collaborative messaging and proper analytics is essential for an amazing internal ticketing experience: Jetdocs is built for exactly this.

Jetdocs gives us visibility for all decision makers and accountability for the people who take responsibility and need to take action


Erik F.Director of Strategy

Keep every employee in the loop with Jetdocs: a modern internal ticketing system.

Collaborative from day one. Jetdocs was built on the premise that operations can be messy. Working together across departments is how businesses thrive and with Jetdocs this is easy to do, easy to track and easy to complete.

Catalog Builder with over 80 templates to help build out repeatable processes

Jetdocs comes with awesome analytics, SLAs and collaboration features, but one of our main showcase items is our catalog builder. You can build processes for any use case and have your processes up and running in a few clicks!

Get proper insights into your business operations and make data driven decisions.

Jetdocs comes with robust analytics, activity logs, user roles and much more. Unlike forms that get lost and end up with data sets in multiple locations, Jetdocs provides one central interface to handle tickets, data and interactions.

How do we stack up?

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✅ Jetdocs templates and forms all reside in one Catalog for easy access. ❌ Forms are scattered and employees don't know where to locate previously created ones.
✅ Managing multi step approvals and SLAs is extremely easy with Jetdocs. ❌ Managing multistep workflows is next to impossible in forms without manual steps.
✅ Proper analytics that gives insight on everything you need to know about tickets. ❌ Analytics limited and not built for internal ticketing needs.
✅ Full integration with Microsoft Teams & Slack, everything from creating templates submitting tickets and more! ❌ Extremely limited integration options available to teams, and slack, mostly only view responses.
✅ Having multiple teams within a single workflow is simple and can be automatically be done. ❌ Form responses need to be forwarded to each team manually adding extra friction on every step.
✅ Activity logs, progresses are automatically recorded. ❌ Every activity log has to be manually kept, such as forwarding, new team involvement etc.
✅ Templates, steps, SLAs and every other feature built for internal ticketing. ❌ Built for completely different use-case and repurposing it requires time and capital investments.

Say goodbye to scattered forms. Welcome to Jetdocs.

Forms 😟

Our customers are happy. Your employees will be too.

When we came across Jetdocs I just had this eureka moment. This is exactly what we’re looking for because it’s simple, it’s approachable, it’s customizable and it doesn’t have a big overhead.


Powerful help desk and service catalog functionality, fully integrated.