Jetdocs vs. Email

Endless emails don't work for internal ticketing. Jetdocs does.

Email is built for external and one-on-one relationships – but not for creating powerful processes across teams. So how can you create processes that employees love? We have some good news: Jetdocs was built for exactly this.

Jetdocs gives us visibility for all decision makers and accountability for the people who take responsibility and need to take action


Erik F.Director of Strategy

Collaborative and integrated ticketing – keep every employee in the loop.

Collaborative from day one. Jetdocs was built on the premise that operations can be messy. Working together across departments is how businesses thrive and with Jetdocs this is easy to do, easy to track and easy to complete.

Powerful SLAs, reporting and analytics to keep your organization on track.

Jetdocs’ interface is designed to work alongside your employees, in Microsoft Teams and Slack. With easy to use SLAs, reporting and more, your team gets their job done on time, while also providing analytics at every step of the way.

No-code workflows and approvals that standardize your processes .

Replace manual actions and avoid stringing together multiple programs. With Jetdocs, you can route tickets, requests and approvals to the right user or group automatically. Operate at optimal efficiency every day.

How do we stack up?

Email icon
✅ Jetdocs core function is approvals & multi-step workflows and we make them efficient. ❌ Emails are terrible for approvals & multi-step workflows
✅ Jetdocs has built in filters for advanced searching and proper attachment management so nothing gets lost. ❌ Email is difficult to organize and search through, especially if there are large numbers of messages and attachments.
✅ Jetdocs comes with 7 different field types, including text, tables, checklists etc. ❌ Emails are generally text-based and have limited formatting options.
✅ We have advanced analytics built in for your tickets where you can find data to take appropriate decisions. ❌ No analytics to check the performance of the employees and organization
✅ Everything in Jetdocs is within Jetdocs, attachments, documents and everything you create. ❌ Emails are not centralized, attachments stored in different servers, files get lost.
✅ Seamless integrations with 1000's of other applications with Zapier. ❌ No proper integrations for teams ticketing.

Say goodbye to email. Welcome to Jetdocs.

Email Threads 😟

Our customers are happy. Your employees will be too.

When we came across Jetdocs I just had this eureka moment. This is exactly what we’re looking for because it’s simple, it’s approachable, it’s customizable and it doesn’t have a big overhead.


Powerful help desk and service catalog functionality, fully integrated.