Feature Alert 🔥Jetdocs now available in German and Italian

Ticketing for Customer Support and Success

Dissatisfaction and refund requests should be handled quickly

Upgrade your customer support and success processes with Jetdocs, and experience the difference it can make for your team’s efficiency and customer satisfaction. Jetdocs helps customer success teams resolve issues quickly.

Collaborative and integrated ticketing – keep every employee in the loop.

Collaborative from day one. Jetdocs was built on the premise that operations can be messy. Working together across departments is how businesses thrive and with Jetdocs this is easy to do, easy to track and easy to complete.

Powerful SLAs, reporting and analytics to keep your organization on track.

Jetdocs’ interface is designed to work alongside your employees, in Microsoft Teams and Slack. With easy to use SLAs, reporting and more, your team gets their job done on time, while also providing analytics at every step of the way.

No-code workflows and approvals that standardize your processes .

Replace manual actions and avoid stringing together multiple programs. With Jetdocs, you can route tickets, requests and approvals to the right user or group automatically. Operate at optimal efficiency every day.

Make every experience an amazing one

Jetdocs helps customer success teams up their customer game with proper collaborative features. With built in catalog builder, SLAs, user escalation, approval system, ticketing center and more, Jetdocs is the perfect internal ticketing solution for customer success teams.

Track and Manage Tickets Efficiently

Jetdocs allows customer success teams to efficiently track and manage customer issues, creating and assigning tickets for specific incidents, setting priorities and assigning them to the appropriate team members. This ensures that customer issues are handled promptly and resolved to their satisfaction.

Easy Tickets Escalations

Sometimes issues need escalation to proper department for better handling. Jetdocs makes it extremely easy for tickets to be escalated to management, departments, and wherever it needs to go. Issue escalation in Jetdocs can be as easy as mentioning their username in the internal communication thread.

Built-In Everything Ticketing

Jetdocs includes a built-in reminder system, SLAs, emergency processes for SLA breaks, priority levels, so customer success teams can stay on top of customer follow-ups, ensuring that all tasks are completed on time and customer satisfaction is maintained.

Crush Ticket Targets with Integrations

Jetdocs integrates with 1000’s of applications using Zapier. With this customer satisfaction teams can integrate the apps you already use with Jetdocs. Not only that, Jetdocs as native integration with Slack and Teams where CS teams can do everything within Jetdocs directly from Slack and Teams.

Our customers are happy. Your employees will be too.

When we came across Jetdocs I just had this eureka moment. This is exactly what we’re looking for because it’s simple, it’s approachable, it’s customizable and it doesn’t have a big overhead.

4.9/5

Powerful help desk and service catalog functionality, fully integrated.