Feature Alert 🔥Jetdocs now available in German and Italian

Government

Maximize your inputs so you can improve the world around you

Jetdocs is an essential tool for the government to manage and track requests, issues, and other types of communication within the government. Jetdocs allows efficient internal ticketing experience with SLAs, team seats, advanced analytics and more!

Collaborative and integrated ticketing – keep every employee in the loop.

Collaborative from day one. Jetdocs was built on the premise that operations can be messy. Working together across departments is how governments function efficiently and with Jetdocs this is easy to do, easy to track and easy to complete.

Powerful SLAs, reporting and analytics to keep your organization on track.

Jetdocs’ interface is designed to work alongside your employees, in Microsoft Teams and Slack. With easy to use SLAs, reporting and more, your team gets their job done on time, while also providing analytics at every step of the way.

No-code workflows and approvals that standardize your processes .

Replace manual actions and avoid stringing together multiple programs. With Jetdocs, you can route tickets, requests and approvals to the right user or group automatically. Operate at optimal efficiency every day.

Build processes that keep costs low and efficiency high

Jetdocs requires minimum time implementing the internal ticketing system within the government and once implemented it will be make government processes efficient like never before.

Manage Citizen Requests

Jetdocs internal ticketing system can provide a centralized location for employees to track, fix and store raised requests. Jetdocs makes it extremely easy to submit requests or report issues within different departments of government.

Citizen requests can include requests for information, requests for services, or reporting problems with infrastructure, such as repair orders for potholes or broken streetlights, departmental complaints, constructive feedback and more!

Coordinating Employee Support

Government employees can use an internal ticketing system to request assistance from other departments efficiently whenever needed. IT issues, facilities maintenance, or any other support placed in system.

Every team requires assistance from other teams, and the same goes for government departments. Jetdocs can handle small things as birthday budget approval to large contracts approval from various approval levels.

Increased Transparency

Government agencies need an internal ticketing system to track and manage compliance issues, and transparency is one of the biggest factors! Unlike many out there, Jetdocs keeps proper activity log and audit trail to make employee acivities very transparent.

With Jetdocs, every ticket, every attachment, every tiny step taken within a ticket as part of workflow is kept in record for as long as the administrator decides to delete them, this increases the level of transparency and trust within the government.

Enhanced Data Analytics

Jetdocs can generate advanced reports and provide data on various tickets, employees, the types and volume of requests being received, the time it takes to resolve them, and much more!

Being on top of the data helps the government take appropriate decisions on things that matter the most. With Jetdocs, we make all the data available and it can be exported in CSV & XLSX formats to be processed in desired data processing system.

Our customers are happy. Your employees will be too.

When we came across Jetdocs I just had this eureka moment. This is exactly what we’re looking for because it’s simple, it’s approachable, it’s customizable and it doesn’t have a big overhead.

4.9/5

Powerful help desk and service catalog functionality, fully integrated.