Ensure every colleague knows how to handle requests that arise

Jetdocs is an essential tool for educational institutions to manage and track requests, issues, and other  communication within the organization. Jetdocs will streamline your processes and make it much efficient than it used to be. 

Collaborative and integrated ticketing – keep every employee in the loop.

Collaborative from day one. Jetdocs was built on the premise that operations can be messy. Working together across departments is how educational institutions thrive and with Jetdocs this is easy to do, easy to track and easy to complete.

Powerful SLAs, reporting and analytics to keep your organization on track.

Jetdocs’ interface is designed to work alongside your employees, in Microsoft Teams and Slack. With easy to use SLAs, reporting and more, your team gets their job done on time, while also providing analytics at every step of the way.

No-code workflows and approvals that standardize your processes .

Replace manual actions and avoid stringing together multiple programs. With Jetdocs, you can route tickets, requests and approvals to the right user or group automatically. Operate at optimal efficiency every day.

It's time to bring efficiency to your campus

Jetdocs is built for heavy work. Our internal ticketing system makes your internal processes breeze and helps your institution focus on doing things that matter. With Jetdocs, every employee is IT guy and can build their own workflows and processes to make your institution efficient like never before.

Coordinating Faculty and Staff Support

Faculty and staff can use Jetdocs to manage internal process and requests efficiently with Jetdocs. From complex workflow to simple things such as request assistance with IT issues, facilities maintenance, manage bookings for lecture halls? or other support services.

Every internal process can be made more efficient with Jetdocs. Request fixing of a projector that isn’t working to the IT team? Simply make a process for that in 5 minutes, set who is to be notified, set urgency levels, SLAs and other permissions, and Jetdocs will route your request to the right team, everytime!

Tracking and Managing Tickets

Educational institutions have a lot going on within the organization. It is not difficult for data to be lost or misplaced in such a busy work environment. Lets not have anymore of “Oh you inquired about our Education department’s post graduate grants, I totally forgot to forward the request to the department”.

Jetdocs comes with a proper activity log, ability to bring in users as required, which helps institutions stay on top of their tickets, SLAs, and proper data management so all the tickets are handled and accessed efficiently.

Centralized Communication

Jetdocs can provide a single location for faculty, management, and students to communicate with each other and with the institution. This can help to reduce the number of emails and phone calls and ensure that requests are being addressed in a proper manner.

Jetdocs processes can take care of small things such as student deferral requests, special cases, as well as big scenarios of budget approvals, departmental review with Jetodcs analytics, and much more. Processes can be handled a lot better than how they’re currently being handled with Jetdocs.

Organization Wide Analytics

Educational institutions are large and comprise hundreds of employees and departments. With Jetdocs built-in advanced analytics company decision makers can get access to proper data which can be used to make right future decisions.

Our internal ticketing analytics can be used towards employee review, feedback cross check, employee performance reviews and much more! Jetdocs analytics shows you data on tickets, ticket submiteers, ticket responders, time taken and so much more!

Our customers are happy. Your employees will be too.

When we came across Jetdocs I just had this eureka moment. This is exactly what we’re looking for because it’s simple, it’s approachable, it’s customizable and it doesn’t have a big overhead.


Powerful help desk and service catalog functionality, fully integrated.