Best Ticketing System

Best Internal Ticketing Systems [Honest Review]

Published On: January 12, 2024
By: Sajwal Pageni

Are you tired of feeling lost in a sea of help desk systems? Well, fear not! In this comprehensive review, we will be your guiding light, helping you navigate through the top help desk systems out there.

These systems are like beacons of hope, providing efficient customer support and resolving issues with ease. We’ll be exploring popular ticket software such as Help Scout, ProProfs, Zoho Desk, Zendesk, HubSpot Service Hub, Freshdesk, Front, and Jira Service Management.

Each system has its own unique strengths and pricing plans, so you can find the perfect fit for your business needs.

So, let’s embark on this journey together and find the best help desk system for you!

Key Takeaways

  • Help desk ticketing systems track customer issues for timely resolution.
  • These systems categorize and prioritize tickets for efficient response.
  • Help desk ticketing systems improve response times and customer satisfaction.
  • There are various help desk ticketing systems available in the market, including Jetdocs, Help Scout, ProProfs, Zoho Desk, Zendesk, HubSpot Service Hub, Freshdesk, Front, and Jira Service Management.

Definition and Benefits of Help Desk Ticketing Systems

If you’re looking to streamline customer issue tracking and improve response times, help desk ticketing systems are the solution for you.

These systems track customer issues for timely resolution by creating unique tickets with relevant information.

They categorize and prioritize tickets for efficient response, leading to improved response times and customer satisfaction.

Help desk ticketing systems offer numerous benefits, including better organization of customer inquiries, increased accountability among support teams, and enhanced communication between customers and agents.

By centralizing and automating the ticketing process, these systems ensure that no customer issue goes unnoticed or unresolved.

With the ability to easily track and manage tickets, you can provide prompt and effective support to your customers, leading to higher levels of customer loyalty and retention.

Comparison of the Best Ticketing Systems

Ticket Software Comparison

Ticket Software Comparison

Software Features Pricing
Jetdocs Internal and external ticketing system, efficient ticket management, advanced analytics, direct integrations with Microsoft Teams and Slack, catalog builder, approval workflows, advanced ticket assignment, and more. Free for up to 10 users. Custom quote for more than 10 users.
Help Scout Shared inbox, collaboration, workflows, automatic responses, knowledge base Starts at $20/user per month
ProProfs Round-robin ticket assignment, pre-written responses, help desk reports Starts at $20/user per month
Zoho Desk Multiple channel inbox, integrations, self-service portal Starts at $14/month
Zendesk Cross-channel communication, AI-powered chatbots, help center Starts at $19/agent per month
HubSpot Service Hub Video messaging, shared inbox, customer satisfaction surveys Starts at $18 per month
Freshdesk AI-powered automation, ticketing management, knowledge base. Free plan available. Starts at $15/agent per month

Jetdocs

Jetdocs is a ticketing system built for organizational efficiency. Unlike most ticketing systems Jetdocs works as both an internal and external ticketing system, allowing organizations to keep track of external help desk queries while also staying on top of tickets within the organization.

Jetdocs, with its efficient ticket management system, advanced analytics, and direct integrations to Microsoft Teams and Slack allows teams to collaborate in a platform they use daily while staying efficient.

Jetdocs comes with an amazing feature set like the catalog builder, advanced analytics, direct integrations to teams and Slack, approval workflows, advanced ticket assignment, and much more which will make your overall ticketing experience much better.

Jetdocs is free for up to 10 users and it allows your customers to submit unlimited tickets even on the free plan. For organizations needing more than 10 users, you can get a custom quote from the Jetdocs team.

HubSpot Service Hub

You definitely want to consider HubSpot Service Hub when looking for a comprehensive help desk system. With its HubSpot CRM integration, shared inbox, and performance analytics, Service Hub offers a range of features to streamline your customer support processes.

The shared inbox allows your team to collaborate effectively and manage customer communication in one central place. Additionally, Service Hub provides performance analytics, enabling you to track and measure the success of your support efforts. This data-driven approach can help you identify areas for improvement and optimize your customer service strategy.

Whether you’re a small business or a larger enterprise, HubSpot Service Hub offers a free plan and affordable paid plans starting at $18 per month, making it a cost-effective choice for your help desk needs.

Get Hubspot Service Hub

Zoho Desk

Zoho Desk’s features cater to teams utilizing other Zoho products.

With its multiple channel inbox, Zoho Desk allows you to manage customer interactions from various channels in one place, including email, phone, chat, and social media.

The integration with Zoho CRM enables seamless data synchronization and provides a holistic view of customer interactions.

Additionally, Zoho Desk offers a self-service portal where customers can find answers to their questions through a knowledge base or community forums. This empowers customers to find solutions on their own, reducing the workload for your support team.

With plans starting at just $14 per month, Zoho Desk provides an affordable option for teams looking for a comprehensive help desk solution within the Zoho ecosystem.

Get Zoho Desk

Help Scout

You can benefit from Help Scout if you’re part of a growing customer support team. This help desk system offers a range of features that can streamline your support processes and improve customer satisfaction.

With Help Scout, you get a shared inbox that allows your team to collaborate efficiently and stay organized. The system also includes workflow automation, which can help you automate repetitive tasks and save time.

Additionally, Help Scout offers automatic responses, allowing you to provide quick and consistent replies to customer inquiries. Another useful feature is the knowledge base, which enables you to create a self-service resource for your customers.

With plans starting at $20 per user per month, Help Scout provides an affordable solution for your growing customer support needs.

Get HelpScout

ProProfs

When considering a help desk system, it’s essential to explore the features and benefits of ProProfs.

ProProfs is best suited for teams needing a central place for support requests.

With ProProfs, you can take advantage of round-robin ticket assignment to ensure fairness and efficiency in ticket distribution.

Additionally, the system offers pre-written responses, which can save time and improve response quality.

ProProfs also provides help desk reports, allowing you to track and analyze key metrics for continuous improvement.

With a free trial available, you can test out ProProfs before committing to a plan.

Plans start at $20 per user per month, making ProProfs a cost-effective option for teams seeking a comprehensive help desk solution.

Get ProProfs

Zendesk

Moving on to another top help desk system, let’s now delve into Zendesk, a robust and comprehensive solution for enterprise customer service teams.

Zendesk offers cross-channel communication, allowing you to seamlessly interact with customers through various channels like email, chat, social media, and phone. One of its standout features is the AI-powered chatbots, which can automate responses and provide self-service options for customers.

Additionally, Zendesk provides a help center where customers can find answers to their questions through a knowledge base or community forums. The platform also offers reporting dashboards to track key performance metrics and gain insights into customer satisfaction.

With plans starting at $19 per agent per month, Zendesk is a valuable tool for large-scale customer service operations.

Get Zendesk

Freshdesk

To get a comprehensive review of top help desk systems, consider Freshdesk as a viable option for your customer support needs. Freshdesk is best suited for call center-focused teams and offers features such as AI-powered automation, ticketing management, and a knowledge base.

With a free plan available, Freshdesk also provides paid plans starting at $15 per agent per month. This system allows you to streamline your support process and improve response times, ultimately enhancing customer satisfaction.

Freshdesk’s AI automation capabilities can help automate repetitive tasks and reduce manual effort. The ticketing management feature allows you to efficiently track and prioritize customer issues for timely resolution. Additionally, the knowledge base feature enables you to provide self-service options to your customers, empowering them to find solutions on their own.

Get FreshDesk

Conclusion

In conclusion, finding the perfect help desk ticketing system for your business is essential for efficient customer support.

With various options available, including Jetdocs, Help Scout, ProProfs, Zoho Desk, Zendesk, HubSpot Service Hub, Freshdesk, Front, and Jira Service Management, you can choose the system that best suits your needs.

These systems not only track and resolve customer issues but also improve response times and customer satisfaction.

Invest in the right help desk system and enhance your business’s customer support capabilities.

Let Jetdocs Streamline Your Processes

Jetdocs is an internal communication platform where teams can streamline their internal processes.

Sajwal Pageni

Sajwal Pageni

Expert Author